REFUND POLICY

1. WHO SELLS AND REFUNDS

Wrumio is operated by:

DALTEN media s.r.o.
Na Harfě 916/9a, 190 00 Praha 9 – Vysočany, Czech Republic
Company ID (IČO): 27135306, VAT ID (DIČ): CZ27135306
Registered in the Commercial Register kept by the Municipal Court in Prague, file C 98915
Contact: [email protected]

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refunds are paid back by Paddle to the original payment method.

2. 14-DAY MONEY-BACK GUARANTEE

If you are not satisfied, you can request a full refund within 14 days of any payment. This applies to:

• The first payment of a subscription (monthly or yearly)
• Each automatic renewal payment
• The car website add-on
• Homepage promotion slots and other one-time purchases

No reason is required. After a refund, the related plan or service ends and your account returns to the free plan.

3. FREE TRIAL

Paid plans with a free trial (currently 14 days) are not charged during the trial. If you cancel before the trial ends, no payment is taken and there is nothing to refund.

4. CANCELLATION

You can cancel a subscription at any time in your account under My Subscription. The plan stays active until the end of the billing period already paid for and is not renewed afterwards. Canceling does not by itself trigger a refund; to get your money back within the 14-day window, request a refund as described in section 6.

After the 14-day window, payments are non-refundable, except where required by applicable law or in case of a service failure on our side.

5. EXCEPTIONS

• We may decline refunds in cases of fraud or abuse of this policy (for example repeated purchase and refund cycles).

6. HOW TO REQUEST A REFUND

• Use the link in the receipt email from Paddle, or visit paddle.net to look up your order, or
• Submit a ticket via our Support Center with your account email and order date.

Approved refunds are processed within 5 business days; the time until the money appears on your statement depends on your bank or card issuer.

7. CONSUMER RIGHTS

This policy does not limit any mandatory rights you have as a consumer under applicable law, including the EU right of withdrawal, or the rights granted by Paddle's Buyer Terms.

See also our Terms of Service and Privacy Policy.